Refund & Returns Policy
Last updated: August 2026
We want you to love your Snapledge gear. If it doesn't hold up on your surface — or you're simply not happy — you're covered by our 30-day guarantee.
Our 30-day guarantee
You have 30 days from the date you receive your order to request a return or refund. To be eligible, items should be in the same condition you received them and, where possible, in their original packaging.
How to start a return
Email us at support@snapledge.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back before contacting us — returns sent without approval can't be processed.
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the funds to appear.
Damaged or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with a photo and we'll make it right with a replacement or full refund at no cost to you.
Return shipping
For change-of-mind returns, you're responsible for the cost of return shipping. For damaged, defective, or incorrect items, we cover it. Original shipping charges are non-refundable except where an order arrived faulty.
Questions
Not sure if your item qualifies? Just ask — support@snapledge.com. We're happy to help.